Shipping & Return Policy

- You can place a request to cancel the order by writing to customer care-infor@remole.in. The refunds for orders cancelled will be initiated by REMOLE within 4 days from the time the cancellation request has been placed.
- In case the customer is not reachable for 72 hours, the order is deemed to cancel.

A User is permitted to fully or partially cancel orders prior to its dispatch from REMOLE.
Upon successfully placing an order on the Platforms and after REMOLE has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting REMOLE to process a cancellation by sending an email to info@remole.in.
Refund. In all events of cancellation prior to the dispatch of the purchased Products, REMOLE shall initiate refunds within 7 (seven) business days from the date on which it received the request from the User.
In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which REMOLE initiates the refund. All refunds, shall be subject to applicable charges as may be deducted by the User’s bank.
In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.