Shipping & Returns

It’s ok to change your mind, we support you in the safest way!

During these unusual times, the safety of our customers and co-workers are our highest priority. To ensure our customers have a safe shopping experience with REMOLE, we have come up with exceptions to the return policy during COVID-19.

We care here at REMOLE. As we are in this together, the health of our customers and co-workers is our focus. To ensure the hygiene of the products and to assure our customers buy safe products we have made some exceptions to our Returns and Exchange Policy. Our teams have put in place necessary measures to safeguard the customer’s health as well as interest in shopping for REMOLE products.

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Our customer care team is working around the clock to make returns as safe as possible. We encourage customers to share the pictures of the articles to be returned with our Customer Support team at customer care. info@remole.in, before visiting the store. Our customer care team will gladly assist in every step to make the returns experience hassle-free.

We have never done this before, but are putting in place to ensure store visit will be of value for the customers, given the current situation. The customer care team will guide the returns process on a case to case basis.

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Please Note:

• In order for us to give you a full refund we expect that the products are in the original unopened packaging

• In case we are unable to fulfil the delivery of an online order due to the government directives, REMOLE will inform you regarding the same. In such a situation, you could choose either:

  • REMOLE will extend the date of delivery to monitor the Government directives and will deliver the order once the Government norms are eased.

  • You can place a request to cancel the order by writing to customer care-infor@remole.in. The refunds for orders cancelled will be initiated by REMOLE within 4 days from the time the cancellation request has been placed.

  • In case the customer is not reachable for 72 hours, the order is deemed to cancel.

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Terms of cancellation

A//Cancellation before dispatch.

• A User is permitted to fully or partially cancel orders prior to its dispatch from REMOLE.

• Upon successfully placing an order on the Platforms and after REMOLE has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

• Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting REMOLE to process a cancellation by sending an email to info@remole.in.

• Refund. In all events of cancellation prior to the dispatch of the purchased Products, REMOLE shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.

• In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which REMOLE initiates the refund. All refunds, shall be subject to applicable charges as may be deducted by the User’s bank.

• In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

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B//Cancellation after dispatch.

We do not accept post-dispatch cancellation of orders. however you can return and replace once you receive product with above T&C.

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